Money back - Refund Policy
1. 30 Days Money Back Risk Free with this service , you buy hosting plan without registering or transferring a domain ,if you want to cancel your account within 30 days, we will refund the amount wihtout calculating pro-rated for using hosting services. This service applied on service of "Shared Web Hosting ,Reseller Hosting(With 3 Months Subscriptions or More) , SSL Certificates (Applied on All terms)" .
2. For shared web hosting and Reseller hosting accounts that included as bundle products the refund policy applied with excluding SSL certficates , and the free domain name that applied when you order the shared and reseller hosting.
3. Transfer Domain & Register new domain name and add privacy protection on your domain name are not refundable ,also this policy applied on renew domain name and ID privacy protection too.
4. All Dedicated Servers products ( Essential Dedicated Servers , Enterprise Dedicated Servers, STORAGE Dedicated Servers, GAME Dedicated Servers) with all addon orders are not refundable including all softwares licenses and hardware request that related to those dedicated servers products .
5. for VPS products (Managed VPS Server , Power VPS With KVM Technology ,VPS LINUX OpenVZ) comes with 7 days money back guarantee and refund money , excluding the cPanel or any control panel that ordred with the products "For Managed VPS Server":refund money exclude the following from refund: Resource Monitor WHM Plugin;SpamScan WHM Plugin License;Softaculous installer software and Comodo Positive SSL ; Domain Name registration or transfer fees.
6. Unmanaged VPS SSD comes with no refund policy including the cPanel or any other control panel licenses ordered as bundle product.
7. All SSL Certificates "Orderd AS Product"(GeoTrust SSL,Comodo SSL,Symantec SSL,Thawte SSL,CERTUM SSL,RapidSSL ) comes with 30 days money back guarantee , all you need to cancel your product and your money will refund as soon the ssl vendor (the cerficate authority CA) cancel your SSL.
8. Software License "Orderd AS Standalone Product"( CloudLinux OS License , Kernel Security Updates License , jetbackup License , cPanel/WHM Resource Monitor Plugin License , cPanel/WHM Spamscan Plugin License ) comes with 7 day money back guarantee for all new services ordered. Upon written request via email to billing@XsoftHost.com you will receive a full refund of services ordered within the last 7 days.
9. softaculous License "Orderd AS Standalone Product" for Yearly License : We offer a One Month refund policy. for Monthly License : We offer a 15 Days refund policy.
9. All Setup Fees that comes with any products or bundle packages that applied by our refund policy and money back guarantee are NOT refundable .
Should you need further clarification , please contact us .